YouMultiply Customer Terms of Service

Version 1.1 · Effective Date: 16 July 2026
Published at: youmultiply.com/legal/terms-v1.1

Changelog: v1.1 adds Section 7 (YouMultiply Education Ecosystem), Section 8 (ReachLMS Saver), and related amendments to the Acceptance section and Sections 1, 2.1, 2.6, 2.8 and 2.11. No changes affect purchases made under v1.0, which remains archived at youmultiply.com/legal/terms-v1.0.

How this Agreement works

These Customer Terms of Service (the "Agreement") govern the purchase of YouMultiply products and services, whether through our website checkout or through a written Order Form that incorporates this Agreement. The Agreement has two parts:

• Common terms (Section 2) apply to every purchase you make from us
• Product-specific terms (Sections 3 onward) apply only to the specific product you purchase

When you purchase a YouMultiply product, you agree to the common terms plus the product-specific terms applicable to that purchase. Other product-specific sections do not apply to your purchase unless you also buy those products.

If any product-specific term conflicts with the common terms, the product-specific term controls for that product only.

This Agreement is separate from, and additional to, our general Terms & Conditions which govern your use of the YouMultiply website. Where this Agreement and the Terms & Conditions address the same topic in conflicting ways, this Agreement controls for matters relating to your purchase.

Acceptance

This Agreement is between Educative Tech LLC, a Delaware limited liability company, trading as YouMultiply ("YouMultiply," "we," "us," "our"), and any individual or entity ("you," "your") who purchases a YouMultiply product or service through our checkout process — whether on youmultiply.com, reachlms.com, or another YouMultiply site — or through a written Order Form.

By checking the acceptance box at checkout and completing your purchase, you confirm that you have read, understood, and agree to be bound by this Agreement on behalf of yourself and, where applicable, the entity you represent. You also confirm that you have the authority to bind that entity. The Agreement becomes effective on the date of your purchase (the "Effective Date").

For products contracted through a written quote or Order Form (including the YouMultiply Education Ecosystem, Section 7), you accept this Agreement by signing the Order Form, or by making payment against a quote or invoice that references this Agreement, whichever occurs first. The Order Form will identify the version of this Agreement that applies. In the event of conflict between an Order Form and this Agreement, the Order Form controls for that engagement in respect of commercial terms; where the Order Form incorporates the YouMultiply Data Processing Addendum, that addendum controls for matters concerning the processing of personal data.

The version of this Agreement applicable to your purchase is the version published at the time of your acceptance. YouMultiply maintains a versioned archive of prior versions; the version that governs your engagement is the version you accepted, regardless of subsequent updates.

You acknowledge that this Agreement was accepted electronically and that such acceptance is legally binding under the federal Electronic Signatures in Global and National Commerce Act (E-SIGN) and the Uniform Electronic Transactions Act (UETA), as adopted in Delaware. Your acceptance is recorded by YouMultiply alongside the timestamp, IP address, version of this Agreement, and the specific product purchased, or, for Order Form purchases, alongside the signed Order Form and payment record.

1. The Products

YouMultiply offers the following products and services:

1.1 Production Readiness Audit

A structured technical review of an AI-prototyped or vibe-coded software system. Produces a written report with severity-categorized findings, prioritized recommendations, and a verdict. Detailed terms in Section 3.

1.2 Founders' AI Build Masterclass

A one-day in-person masterclass in Cape Town for founders and senior leaders. Detailed terms in Section 4. Includes an optional add-on, the Tuesday Curated Experience, addressed as an addendum in Section 4.

1.3 Multiplication Sprint

A four-week strategic engagement that produces a costed implementation plan for a significant growth initiative. The Sprint is not purchased through this checkout flow. It is contracted through a separate written engagement letter following a Fit Call. The common terms in Section 2 of this Agreement are reflected in that engagement letter; product-specific commercial terms, including price, timeline, scope, deliverables, and the Confidence Guarantee, are addressed there. Section 5 contains a non-binding reference description only.

1.4 Build Session

A single scheduled remote working session, comprising a brainstorm followed by a build, with the YouMultiply team, including a senior software engineer, in which we build a working prototype with you live — a digital solution such as a website or an app prototype, selected and reasonably scoped with YouMultiply. Detailed terms in Section 6.

1.5 YouMultiply Education Ecosystem

A dedicated, managed educational-technology ecosystem for institutions, comprising ReachLMS (built on Canvas), ReachSIS (built on Odoo), a white-label mobile application, Logos library access, and related setup, migration, training, and optional support and custom-development services, provided on a subscription basis. The Education Ecosystem is contracted through a written Order Form following a call, not through the standard Stripe Checkout flow. Detailed terms in Section 7.

1.6 ReachLMS Saver

A self-serve learning-management service providing your institution a branded space on a shared, multi-tenant ReachLMS (Canvas) instance hosted and managed by YouMultiply. ReachLMS Saver is purchased directly through Stripe Checkout on reachlms.com. Detailed terms in Section 8.

1.7 Future Products

YouMultiply may introduce additional products and services. When that happens, YouMultiply will publish updated versions of this Agreement at a new URL (for example, v1.2) with the new product-specific sections added. The version applicable to your purchase remains the version you accepted; future products do not retroactively affect your existing purchase.

Your checkout page, Order Form, order confirmation, or receipt will identify the product purchased and the product-specific terms applicable to that purchase.

2. Common Terms

The following terms apply to every product purchased under this Agreement.

2.1 Payment

The price of each product is the amount displayed at Stripe Checkout at the time of your purchase. Payment is processed by Stripe and is due in full at the time of purchase. The standard products are purchased through Stripe Checkout. Any invoice, receipt, or tax documentation available through Stripe constitutes the purchase record unless YouMultiply separately agrees otherwise.

All prices are exclusive of any taxes, duties, or government charges that may apply. You are responsible for any such charges in your jurisdiction. Any bank charges or currency-conversion fees on international payments are your responsibility.

Refunds, where available, are governed by the refund policy in the applicable product-specific section. Refund terms vary by product and are not aggregated or substituted across products.

Order Form purchases. For products contracted through an Order Form, the price, payment schedule, and payment method are as stated in the Order Form or associated invoice. Invoiced amounts are due within the period stated on the invoice (or, if none is stated, within fourteen (14) days).

Subscriptions. Where a product includes a recurring subscription, the subscription fee is charged monthly or annually in advance as selected at purchase. Subscriptions renew automatically at the end of each billing period at the then-current subscription rate applicable to your Order Form, unless either party gives notice of non-renewal per the applicable product section. YouMultiply may change subscription pricing on renewal with at least sixty (60) days' written notice; promotional pricing recorded in an Order Form is honoured as stated in the Order Form and the applicable product section.

Late payment and suspension. If a subscription payment is more than fifteen (15) days overdue, YouMultiply may charge interest on the overdue amount from the due date at the prime rate published by the Wall Street Journal as at the due date plus two percent (2%) per annum, and may, after written notice and a further ten (10) business days to cure, suspend the affected services until payment is received. Suspension does not relieve you of payment obligations for the suspension period, and YouMultiply is not liable for consequences of a suspension effected in accordance with this paragraph.

2.2 Intellectual Property

Your IP remains yours. Your source code, your data, your systems, your business operations, and any intellectual property you disclose to YouMultiply in connection with any purchase remain your sole property. YouMultiply acquires no rights, license, or interest in your intellectual property by virtue of providing any product or service under this Agreement.

Our IP remains ours. YouMultiply's methodologies, frameworks, scoring rubrics, audit tools, masterclass materials, internal templates, internal tools, and any pre-existing know-how remain YouMultiply's sole property. Where YouMultiply provides you with deliverables (such as audit reports, masterclass materials, certificates), those deliverables are subject to the specific terms of the relevant product section, but YouMultiply's underlying methodology and tools are not transferred to you.

Feedback. If you provide YouMultiply with ideas, comments, or suggestions relating to its products, services, or underlying systems ("feedback"), all intellectual property rights in that feedback, and in anything created as a result of that feedback, are owned solely by YouMultiply, and YouMultiply may use or disclose the feedback for any purpose.

2.3 Confidentiality

YouMultiply treats your Confidential Information with care across all engagements under this Agreement.

Your Confidential Information includes, without limitation: your source code, repositories, deployment configurations, infrastructure, architectural details, business operations, customer data, user data, personally identifiable information, financial information, product roadmaps, internal documentation, trade secrets, personnel information, vendor and customer relationships, and any vulnerabilities or weaknesses identified during any engagement.

YouMultiply agrees to:

(a) Hold your Confidential Information in strict confidence.

(b) Use your Confidential Information solely to perform the product or service you purchased.

(c) Protect your Confidential Information using the same degree of care YouMultiply uses to protect its own confidential information of similar nature, and in no event less than a reasonable degree of care.

(d) Not disclose your Confidential Information to any third party except as permitted below.

(e) Not use your Confidential Information for any purpose other than performance of the relevant engagement.

Permitted disclosures. YouMultiply may disclose your Confidential Information to its employees, officers, directors, contractors, and subcontractors who have a legitimate need to know for the purposes of the engagement, provided each such party is bound by written confidentiality obligations no less restrictive than those in this Agreement. YouMultiply may also disclose Confidential Information to professional advisors (legal, financial, or technical) under a duty of confidentiality, and as required by applicable law, regulation, or order of a court or governmental authority, provided that YouMultiply gives you prompt written notice (where legally permitted) and reasonable cooperation in seeking a protective order. YouMultiply remains responsible for its contractors' and subcontractors' compliance with this Agreement.

Exclusions. Confidential Information does not include information that: (a) is publicly known at the time of disclosure, or becomes publicly known through no act or omission of YouMultiply; (b) was lawfully in YouMultiply's possession before disclosure by you, without obligation of confidentiality; (c) is independently developed by YouMultiply without reference to your Confidential Information; or (d) is lawfully obtained from a third party who is not bound by a confidentiality obligation.

Mutual confidentiality. You agree to treat YouMultiply's methodology, frameworks, scoring rubrics, internal tools, non-public pricing, discounts, custom quotes, commercial terms, engagement-specific financial information, and any non-public information shared by YouMultiply during the engagement as confidential and to protect such information with the same care described above. Use of specific deliverables (such as the Audit Report or Masterclass materials) is governed by the relevant product section.

Personal data. Where YouMultiply processes personal data on your behalf as part of a product (including student records under the Education Ecosystem, Section 7, and ReachLMS Saver, Section 8), that processing is governed by the YouMultiply Data Processing Addendum incorporated by the applicable Order Form or product section, which supplements this Section 2.3 and controls for matters concerning the processing of personal data.

Duration. YouMultiply's obligation to protect your Confidential Information continues:

• For information that constitutes a trade secret (including, without limitation, source code, proprietary algorithms, identified vulnerabilities, and customer data): for so long as such information remains a trade secret under applicable law.
• For all other Confidential Information: for a period of three (3) years following completion or termination of the relevant engagement.

Return or destruction. Upon your written request after completion or termination of the engagement, YouMultiply will return or destroy Confidential Information in its possession that is not reasonably required for legal, compliance, archival, dispute-resolution, insurance, or internal record-retention purposes. YouMultiply may retain deliverables (such as audit reports), notes, workpapers, communications, and related records for up to seven (7) years, provided all retained materials remain subject to this Agreement's confidentiality obligations.

2.4 No Warranty Beyond Specific Deliverables

YouMultiply provides each product with reasonable professional care. However:

(a) Each product is a point-in-time deliverable. Reports, prototypes, and other outputs describe the state of your business, system, or work product as of the date of the engagement. YouMultiply makes no representation or warranty that your business, system, or work product will remain in any particular state at any time after the engagement.

(b) YouMultiply uses commercially reasonable efforts to identify material issues, opportunities, and recommendations within the engagement scope, but does not guarantee comprehensive identification. Software systems, business operations, and strategic decisions all carry uncertainty that no engagement can fully eliminate.

(c) No product offered by YouMultiply constitutes insurance, warranty, indemnity, or guarantee of any outcome in your business or your system. Decisions about whether to act on YouMultiply's recommendations, deploy YouMultiply's prototypes, or apply YouMultiply's methodology remain yours.

(d) YouMultiply is not liable for: security incidents, downtime, data loss, regulatory non-compliance, customer disputes, financial losses, market reception, or any other consequence of your business or system operating in production, whether or not such consequence relates to a recommendation or finding identified or not identified in any deliverable. This paragraph (d) does not limit the express commitments in Section 7 (including Sections 7.8 and 7.10) or the Data Processing Addendum for Education Ecosystem engagements.

(e) YouMultiply makes no representations or warranties, express or implied, including without limitation any warranties of merchantability, fitness for a particular purpose, or non-infringement, except as expressly stated in this Agreement.

2.5 No Legal or Compliance Advice

Some YouMultiply engagements may identify technical, operational, or strategic issues relevant to compliance readiness, including, where applicable and within the scope of the relevant product, issues that touch on GDPR, POPIA, SOC 2, HIPAA, PCI, AI governance, or similar frameworks. YouMultiply does not provide legal, regulatory, accounting, tax, or compliance advice. Observations on compliance-related topics in any YouMultiply deliverable are technical observations, not legal conclusions. You are responsible for consulting qualified legal, regulatory, and compliance professionals regarding your obligations under applicable law.

2.6 Limitation of Liability

To the maximum extent permitted by applicable law:

(a) YouMultiply's total aggregate liability arising out of or relating to your purchase of any specific product under this Agreement, whether in contract, tort, or otherwise, will not exceed the amount paid by you for that specific product. This cap applies on a per-product basis: liability is not aggregated across multiple products you may have purchased. This cap applies to all claims, including breach of contract, breach of confidentiality obligations under Section 2.3, and negligence. For subscription-based products, the cap for claims relating to the subscription services is the total amount paid by you for that product in the twelve (12) months preceding the event giving rise to the claim; the cap for claims relating to setup, migration, or other one-time services is the amount paid for those one-time services. Notwithstanding the foregoing, for claims arising from YouMultiply's breach of Section 2.3 (Confidentiality) or of the Data Processing Addendum — including a Personal Data Breach attributable to such a breach — the applicable cap is two (2) times the amount that would otherwise apply under this Section 2.6(a).

(b) Neither party will be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including without limitation lost profits, lost revenue, lost data, business interruption, or cost of substitute services, arising out of or relating to this Agreement, whether or not the possibility of such damages has been disclosed.

(c) The limitations in this Section 2.6 do not apply to: (i) gross negligence, willful misconduct, or fraud; (ii) infringement of intellectual property rights by intentional act; or (iii) any liability that cannot be limited under applicable law.

2.7 Indemnification

By you. You will defend, indemnify, and hold harmless YouMultiply and its officers, directors, employees, and contractors from any third-party claim arising from: (a) your operation of your business or your system; (b) your breach of this Agreement; (c) your violation of applicable law; or (d) any data, content, or materials you provide to YouMultiply that infringe third-party rights.

By YouMultiply. YouMultiply will defend, indemnify, and hold harmless you and your officers, directors, and employees from any third-party claim arising from YouMultiply's breach of its confidentiality obligations under Section 2.3 or YouMultiply's gross negligence or willful misconduct, subject to the limitations in Section 2.6.

IP infringement. YouMultiply will additionally defend, indemnify, and hold you harmless from any third-party claim that the Services or deliverables, as provided by YouMultiply and used in accordance with this Agreement, infringe that third party's intellectual property rights. This indemnity does not apply to claims arising from: (a) open-source components, which are provided under and governed by their own licence terms; (b) your data, content, branding, or materials; (c) your combination of the Services or deliverables with items not provided by YouMultiply, where the claim would not have arisen without the combination; or (d) your use in breach of this Agreement or after YouMultiply has notified you to cease the allegedly infringing use. If the Services become, or in YouMultiply's opinion are likely to become, the subject of an infringement claim, YouMultiply may at its option and expense: procure the right for you to continue use; modify or replace the affected element so it is non-infringing without materially reducing functionality; or, if neither is commercially reasonable, terminate the affected engagement and refund the pro-rata unused portion of prepaid fees. This paragraph states YouMultiply's entire liability, and your exclusive remedy, for third-party infringement claims, subject to Section 2.6.

The indemnified party shall promptly notify the indemnifying party of any claim, cooperate in the defense, and not settle without the indemnifying party's consent.

2.8 Term and Termination

This Agreement becomes effective on the Effective Date and continues for each product you purchase until that product's engagement is completed, terminated, or otherwise concluded. For subscription-based products, this Agreement continues for the subscription term stated in the applicable product section or Order Form, including renewals, until terminated in accordance with that section. Termination or expiry of a subscription does not affect any other product engagement.

Either party may terminate the engagement for a specific product immediately upon written notice if the other party materially breaches this Agreement in connection with that engagement and fails to cure the breach within ten (10) business days of written notice.

YouMultiply may terminate an engagement if you fail to fulfill your obligations as described in the relevant product section, in which case the refund provisions of that product section apply.

The following sections survive termination: Section 2.2 (Intellectual Property), Section 2.3 (Confidentiality), Section 2.4 (No Warranty), Section 2.5 (No Legal Advice), Section 2.6 (Limitation of Liability), Section 2.7 (Indemnification), Section 2.9 (Governing Law and Dispute Resolution), Section 2.11 (General Provisions), and, for Education Ecosystem engagements, Sections 7.9 and 7.15 to the extent stated there.

2.9 Governing Law and Dispute Resolution

This Agreement is governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-laws principles.

Mediation first. Any dispute arising out of or relating to this Agreement shall first be submitted to non-binding mediation. The parties shall jointly select a mediator within thirty (30) days of either party's written request for mediation. The cost of mediation is shared equally between the parties.

Binding arbitration. If the dispute is not resolved within sixty (60) days of the commencement of mediation, either party may submit the dispute to binding arbitration administered by JAMS. For disputes within the monetary limits of JAMS Streamlined Arbitration Rules and Procedures, those rules shall apply. Otherwise, JAMS Comprehensive Arbitration Rules and Procedures apply. The arbitration shall be conducted in English, by a single arbitrator, with the seat of arbitration in Wilmington, Delaware (or such other location as the parties may mutually agree, including remote proceedings). Judgment on the arbitration award may be entered in any court of competent jurisdiction.

Small claims. Notwithstanding the foregoing, either party may bring an individual claim in small claims court where permitted by the court's jurisdictional rules.

Equitable relief. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction without first proceeding through mediation or arbitration, particularly in respect of confidentiality or intellectual property obligations.

No class actions. All disputes must be brought in an individual capacity. The parties waive any right to participate in a class, collective, or representative action.

2.10 Relationship to Website Terms

This Agreement is additional to YouMultiply's general Terms & Conditions, which govern your use of the YouMultiply website itself. The Terms & Conditions apply to all visitors to youmultiply.com. This Agreement applies specifically to your purchase. Where this Agreement and the Terms & Conditions address the same topic in conflicting ways, this Agreement controls for matters relating to your purchase.

Specifically, in the event of conflict:

• The dispute resolution mechanism in Section 2.9 of this Agreement (JAMS arbitration) controls for disputes relating to your purchase, notwithstanding the AAA arbitration provision in the Terms & Conditions
• The limitation of liability in Section 2.6 of this Agreement controls for purchases, notwithstanding the broader liability provision in the Terms & Conditions
• The confidentiality provisions in Section 2.3 of this Agreement supplement, but do not replace, the IP and acceptable-use provisions in the Terms & Conditions

For matters not addressed in this Agreement (such as acceptable use of the website, idea submission, or website-specific intellectual property), the Terms & Conditions continue to apply.

2.11 General Provisions

Definitions. "Business day" means Monday through Friday, excluding federal holidays observed in the United States. "Order Form" means a written quote, order form, or engagement document issued by YouMultiply that references this Agreement and is accepted by you by signature or payment. "Kick-off", "Setup Delivery", and "Go-Live" have the meanings given in Section 7 for the Education Ecosystem.

Entire Agreement. This Agreement, together with the Terms & Conditions where applicable per Section 2.10, and, for Order Form purchases, the Order Form and any documents it incorporates, constitutes the entire understanding between the parties regarding your purchase and supersedes all prior agreements, communications, and understandings on the subject of your purchase.

Order of precedence. In the event of conflict between this Agreement and marketing materials, website copy, FAQs, emails, or other non-contractual communications, this Agreement controls unless expressly stated otherwise in a written amendment acknowledged by both parties.

No verbal modifications. Any modification of this Agreement must be in writing and acknowledged by both parties. Verbal statements, marketing materials, or other communications do not modify this Agreement.

Severability. If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to be enforceable while preserving its intent.

Waiver. No waiver of any provision of this Agreement is effective unless in writing. No waiver of any breach constitutes a waiver of any other breach.

Assignment. You may not assign this Agreement without YouMultiply's prior written consent. YouMultiply may assign this Agreement to a successor in connection with a merger, acquisition, or sale of substantially all of its assets.

Notices. Notices to YouMultiply shall be sent to office@youmultiply.com or to YouMultiply's principal place of business as registered with the Delaware Division of Corporations (8 The Green, Suite R, Dover, DE 19901, USA). Notices to you shall be sent to the email address provided at the time of purchase or designated in your Order Form.

Independent contractors. YouMultiply and you are independent contractors. This Agreement does not create any partnership, joint venture, agency, or employment relationship.

No third-party beneficiaries. This Agreement is for the exclusive benefit of the parties and creates no rights or remedies in any third party.

Force majeure. Neither party is liable for delays or failures in performance caused by events beyond its reasonable control, including without limitation natural disasters, acts of war, government actions, internet outages, or pandemic-related restrictions.

Sanctions and export compliance. You represent that you are not subject to sanctions or export restrictions that would prohibit YouMultiply from providing products or services to you, and that you will not use YouMultiply's products, services, or deliverables in violation of applicable export control or sanctions laws.

Consumer rights savings. Nothing in this Agreement limits any rights you may have under applicable consumer protection laws that cannot be waived or limited by contract.

Headings. Section headings are for convenience only and do not affect interpretation.

3. Production Readiness Audit — Product-Specific Terms

This Section 3 applies if you purchase the Production Readiness Audit. It supplements the common terms in Section 2.

3.1 The Audit

The Audit is a structured technical review of a software application or system designated by you (the "System") at the time of purchase. The Audit examines the System against YouMultiply's defined audit framework covering security, stability, operational readiness, performance, data handling, compliance, and architecture.

The Audit produces a written report (the "Report") delivered to you, containing:

• Findings categorized by severity
• Prioritized recommendations for remediation
• A clear verdict: production-ready with hardening, needs significant remediation, or recommend rebuild
• Where appropriate, a quote for an optional remediation or hardening engagement

The Report is delivered electronically to the email address or workspace designated by you. YouMultiply will also provide a one-hour walkthrough call to discuss findings and answer your questions.

For a period of fourteen (14) calendar days following Report delivery, you may submit up to ten (10) clarifying questions about Report findings via email, with responses provided within two (2) business days. Questions outside this scope, or beyond this window, fall outside the Audit and may be addressed through a separate engagement.

3.2 Scope

The Audit covers a codebase up to approximately 10,000 lines of code in a single primary application. Where your System exceeds this scope, you and YouMultiply will scope and quote the engagement separately before work begins. If you purchase the standard Audit and your System materially exceeds the scope cap, YouMultiply may, at its discretion: (a) proceed with a partial audit covering the most material portions of the System and clearly noting the scope limitation in the Report; (b) propose a revised scope and price; or (c) refund the purchase and decline the engagement.

The Audit identifies issues. It does not fix them. Remediation may be undertaken by your own team or commissioned from YouMultiply through a separate Audit + Hardening engagement.

The Audit does not include penetration testing, exploit development, destructive testing, load testing, social engineering, or live production changes unless expressly agreed in writing.

3.3 Your Obligations

To enable YouMultiply to deliver the Audit, you agree to:

(a) Provide repository access and reasonable read-only access to deployment, hosting, infrastructure, observability, or configuration materials necessary for the Audit, within five (5) business days of purchase. The Audit's seven-business-day delivery clock begins when access is granted.

(b) Designate a single point of contact for questions and clarifications during the Audit.

(c) Be available for the one-hour walkthrough call at a mutually agreed time within ten (10) business days of Report delivery.

(d) Provide accurate information about your System, its intended use, and any specific concerns you want the Audit to address.

Client Materials and Access. You are responsible for ensuring that you have all rights, permissions, and authority necessary to provide YouMultiply with access to the System, repositories, infrastructure, documentation, credentials, data, and other materials made available for the Audit. You represent that providing such access does not violate applicable law, third-party rights, contractual obligations, or privacy obligations.

You should provide only the access and materials reasonably necessary for the Audit, using read-only and least-privilege permissions where practicable. You should not provide live personal data, regulated data, or customer data unless reasonably necessary for the Audit. Credentials, secrets, tokens, and keys should be provided only through secure, access-controlled means and should be rotated or revoked after the Audit where practicable.

Unless expressly agreed in writing, YouMultiply will not modify source code, deploy code, alter infrastructure, conduct destructive testing, perform penetration testing, access live customer data, or make changes to production systems. YouMultiply is not responsible for delay, incomplete findings, or inability to perform caused by incomplete, inaccurate, unavailable, or restricted access; by unavailable personnel; by unclear scope; by authentication issues; by third-party service outages; or by other dependencies outside YouMultiply's reasonable control.

If you fail to provide the access described in this Section 3.3 within thirty (30) calendar days of purchase, YouMultiply may close the engagement without delivery and the purchase becomes non-refundable except as provided in Section 3.6.

3.4 Timeline

YouMultiply will deliver the Report within seven (7) business days of access being granted to your System. Where access setup, scope clarification, or other client-side dependencies cause delay, the delivery clock is paused for the duration of the delay.

Where YouMultiply's own capacity requires a scheduled audit window, you will be notified of the scheduled start date at the time of purchase. The seven-business-day clock begins on the scheduled start date or the date of access grant, whichever is later.

3.5 Price

The price of the Audit is the amount displayed at Stripe Checkout at the time of your purchase.

3.6 Refund Policy

YouMultiply offers the following refund guarantee for the Audit:

If the Report does not identify any materially actionable findings that would reasonably improve the production readiness, security, stability, performance, data handling, technical compliance readiness, or architecture of your System, you may request a full refund within fourteen (14) calendar days of Report delivery. The request must be made in writing to YouMultiply via email.

YouMultiply will review the request in good faith against the Report, the stated audit framework, and the scope of the engagement. YouMultiply's determination will be reasonable and documented. Where the request is granted, YouMultiply will refund the full purchase price within ten (10) business days. Refunds of the Audit purchase price under this Section 3.6 are not subject to processing fees.

For clarity:

• "Materially actionable findings" means findings that identify specific risks, weaknesses, gaps, or improvements that a reasonable technical team could act upon to improve the System's production readiness. These may include findings categorized as critical, high, medium, or systemic; verdicts of "needs significant remediation" or "recommend rebuild"; or other observations that identify specific technical or operational improvements reasonably within the scope of the Audit.
• The fact that you have already mitigated some issues yourself does not negate findings that the Report identifies independently.
• Refunds are not available where the Report identifies materially actionable findings but you choose not to act on them.
• Refunds are not available where the engagement is closed due to your failure to provide access as described in Section 3.3.
• Refunds are not available for any clarifying-question period beyond Report delivery.
• Refunds are not available solely because the Audit is limited in scope where your System materially exceeds the standard Audit scope and YouMultiply has clearly noted the limitation in the Report.

If you cancel before YouMultiply has begun the Audit (i.e., before access has been granted and work has commenced), you receive a full refund without processing fees.

3.7 Report Use

The Report is yours. Subject to YouMultiply's ownership of its pre-existing materials, templates, methodology, tools, frameworks, and know-how, the final Report delivered to you is yours to use within your organization for any lawful purpose. You may share the Report privately with your team, investors, board, advisors, contractors, and other business stakeholders. You may not publicly publish, quote, excerpt, summarize for marketing purposes, or use YouMultiply's name, marks, or conclusions in public promotional materials without YouMultiply's prior written consent.

No third-party reliance. The Report is prepared solely for your internal business use in connection with the System reviewed. You may share the Report as permitted above, but no third party is entitled to rely on the Report. YouMultiply owes no duty and assumes no liability to any investor, advisor, customer, vendor, acquirer, insurer, regulator, or other third party based on the Report or the Audit.

4. Founders' AI Build Masterclass — Product-Specific Terms

This Section 4 applies if you purchase a seat in the Founders' AI Build Masterclass. It supplements the common terms in Section 2.

4.1 The Masterclass

The Founders' AI Build Masterclass (the "Masterclass") is a one-day in-person intensive in Cape Town, South Africa. The Masterclass is led by Louis Barry or other senior YouMultiply leaders, alongside veteran software engineers, and is designed for founders and senior leaders.

By purchasing a seat, you are reserving a place for one named attendee for a specific cohort. Each cohort has a published date, venue, and seat count. Your purchase confirmation will identify the specific cohort to which your seat applies.

If an entity purchases a seat for an attendee, the purchasing entity is responsible for ensuring that the attendee complies with this Agreement.

4.2 What's Included

Your seat purchase includes:

• Attendance at the full Masterclass day (typically 08:30 to 17:30)
• All on-site catering (breakfast, working lunch, refreshments)
• The Monday evening cohort dinner
• Masterclass materials and a certificate of attendance
• Access to facilitators and senior engineers throughout the day
• The opportunity to build a working prototype of a workflow from your own business with senior engineer review

Your seat purchase does not include:

• Flights to or from Cape Town
• Accommodation (YouMultiply may provide accommodation guidance and partner-rate options separately at its own discretion)
• Optional activities outside the Masterclass day, except the Tuesday Curated Experience addressed in Section 4.12
• Any post-Masterclass engagements, advisory, or follow-up work (which, if desired, are addressed through separate YouMultiply offerings)

The Masterclass is educational and practical in nature. While attendees will have the opportunity to build a prototype or workflow during the day, YouMultiply does not guarantee that any attendee will complete a production-ready prototype, working application, or commercially usable asset. Outcomes depend on attendee preparation, technical environment, use case complexity, third-party tools, and time constraints.

4.3 Your Obligations

To enable YouMultiply to deliver the Masterclass effectively, you agree to:

(a) Arrive at the Masterclass venue on the designated date prepared to participate for the full day.

(b) Bring a laptop suitable for the day's hands-on prototyping work (specific requirements communicated at registration).

(c) Provide any dietary, accessibility, or other accommodation requirements at least seven (7) days before the Masterclass date.

(d) Comply with the venue's policies, accommodation partner's policies where applicable, and YouMultiply's reasonable cohort guidelines.

(e) Treat fellow cohort attendees, facilitators, and venue staff with respect. YouMultiply reserves the right to remove any attendee whose conduct materially disrupts the Masterclass experience for others, without refund.

4.4 Event Logistics, Safety, and Third-Party Providers

You are responsible for your own travel arrangements, accommodation, visas, insurance, health, safety, personal belongings, and compliance with applicable laws while attending the Masterclass or any related activities. You agree to follow reasonable safety instructions from YouMultiply, the venue, transport providers, and activity providers.

YouMultiply may use third-party venues, accommodation partners, caterers, transport providers, guides, software providers, and activity providers in connection with the Masterclass or Tuesday Curated Experience. YouMultiply is not responsible for acts, omissions, policies, or service failures of third-party providers except to the extent required by applicable law or caused by YouMultiply's gross negligence or willful misconduct.

YouMultiply may make reasonable changes to the agenda, schedule, venue, facilitators, engineers, catering, or format where necessary, provided the overall nature and value of the Masterclass are not materially reduced.

YouMultiply is not responsible for loss, theft, injury, illness, travel disruption, or other personal expenses except to the extent caused by YouMultiply's gross negligence or willful misconduct.

4.5 Photography and Recordings

YouMultiply may take photographs, video recordings, or audio recordings during the Masterclass or related cohort activities for internal, educational, or promotional purposes. You may opt out of identifiable promotional use by notifying YouMultiply in writing before the Masterclass.

YouMultiply will not use your name, company name, testimonial, or case study in promotional materials without your consent.

4.6 Third-Party Tools and Software

The Masterclass may involve use of third-party software, AI tools, development tools, APIs, or platforms. You are responsible for maintaining any required accounts, subscriptions, credentials, and compliance with third-party terms unless YouMultiply expressly states otherwise.

YouMultiply is not responsible for outages, changes in functionality, changes in pricing, or other issues with third-party tools that may affect the Masterclass experience.

4.7 Price

The price of a Masterclass seat is the amount displayed at Stripe Checkout at the time of your purchase.

4.8 Refund Policy

Refunds for the Masterclass are available as follows:

Full refund up to 30 days before the Masterclass date. If you request a refund in writing more than thirty (30) calendar days before the Masterclass date, YouMultiply will refund the purchase price less a ten percent (10%) processing fee, where permitted by applicable law, within ten (10) business days. The processing fee covers payment processor costs and administrative overhead.

No cash refund within 30 days of the Masterclass. If you request a refund less than thirty (30) calendar days before the Masterclass date, the seat purchase is non-refundable in cash, but you may transfer your seat as described in Section 4.9.

YouMultiply-initiated cancellation or rescheduling. YouMultiply may cancel or reschedule a Masterclass cohort if minimum attendance is not met, if key personnel are unavailable, if the venue becomes unavailable, or if YouMultiply reasonably determines that the cohort cannot be delivered as planned.

• If YouMultiply cancels a cohort and does not offer a rescheduled date, you will receive a full refund of the seat purchase price within ten (10) business days, without processing fees.
• If YouMultiply reschedules the cohort and you cannot attend the new date, you may transfer your seat to a future cohort or request a full refund without processing fees.
• YouMultiply is not responsible for non-refundable flights, accommodation, or other travel costs you may have incurred.

Force majeure. If the Masterclass cannot be held on the scheduled date due to circumstances beyond either party's reasonable control (natural disasters, government restrictions, venue unavailability for force majeure reasons, etc.), YouMultiply will reschedule the cohort to a future date. If you cannot attend the rescheduled date, you may transfer your seat to a future cohort, subject to availability, or to a colleague (per Section 4.9). If YouMultiply does not offer a rescheduled cohort within twelve (12) months of the original date, you may request a refund of the seat purchase price less unrecoverable third-party costs actually incurred by YouMultiply in connection with your seat, where permitted by applicable law.

4.9 Transfer

Within thirty (30) days of the Masterclass date, your seat is non-refundable in cash but is transferable. You may:

• Transfer your seat to a different named attendee (your colleague, your co-founder, or another individual you nominate) at no additional charge
• Transfer your seat to a future YouMultiply cohort (subject to availability and any applicable price differential)

Transfer requests must be made in writing at least three (3) business days before the Masterclass date.

4.10 Masterclass Materials Use

Subject to YouMultiply's ownership of its methodology, frameworks, tools, and pre-existing materials, you may use the Masterclass materials within your organization for internal business, learning, and implementation purposes. You may not publish, resell, sublicense, distribute externally, or use the materials to create or deliver a competing product, service, course, workshop, or training without YouMultiply's prior written consent.

4.11 Cohort Confidentiality

During the Masterclass, attendees may hear business, product, operational, founder, or other non-public information shared by other attendees. You agree not to disclose another attendee's non-public information outside the cohort without that attendee's permission.

YouMultiply cannot guarantee that other attendees will maintain confidentiality and encourages attendees not to share information they are not comfortable discussing in a group setting.

4.12 Addendum: Tuesday Curated Experience

The Tuesday Curated Experience is an optional add-on for Masterclass attendees. It is a half-day curated experience in Cape Town organized by YouMultiply for the cohort on the day following the Masterclass.

Eligibility. The Tuesday Curated Experience is only available to attendees who have purchased a Masterclass seat for the relevant cohort. It is not available as a standalone product. The Tuesday Curated Experience may be transferred only together with the related Masterclass seat unless YouMultiply agrees otherwise in writing.

Activation. The Tuesday Curated Experience runs subject to a minimum number of attendees per cohort. If the minimum is not reached, YouMultiply may cancel the experience for that cohort and refund the Tuesday Curated Experience purchase price in full, without processing fees, without affecting or refunding the underlying Masterclass seat.

Price. The price of the Tuesday Curated Experience is the amount displayed at Stripe Checkout at the time of your purchase.

Refund Policy. The refund policy in Section 4.8 applies to the Tuesday Curated Experience in the same way it applies to the Masterclass seat, including the 10% processing fee on refunds outside the 30-day window. Where YouMultiply cancels the Tuesday Curated Experience under the Activation provision above, the refund is full and not subject to processing fees.

Other terms. All other common terms in Section 2 and Masterclass-specific terms in Sections 4.1 through 4.11 apply to the Tuesday Curated Experience to the extent relevant.

Physical activity and personal responsibility. The Tuesday Curated Experience may involve walking tours, outdoor excursions, transport, wine farm visits, or other physical activities depending on the curated option selected. You are responsible for determining whether you are physically able to participate in any optional activity. YouMultiply does not provide medical supervision and is not responsible for your decision to participate in any activity except to the extent caused by YouMultiply's gross negligence or willful misconduct.

5. Multiplication Sprint — Reference

The Multiplication Sprint is a four-week strategic engagement, as described on the Multiplication Sprint page. The Sprint is not purchased through the Stripe Checkout flow that this Agreement governs.

If you are interested in a Multiplication Sprint, you will engage with YouMultiply through a Fit Call, after which YouMultiply will provide a separate written engagement letter ("Engagement Letter"). The Engagement Letter incorporates the common terms in Section 2 of this Agreement (or equivalent terms) and adds Sprint-specific terms including:

• The specific scope of the engagement
• The on-site week location and dates
• The deliverables (opportunity map, validated solution concept, 90-day roadmap, investment case)
• The Confidence Guarantee
• Payment terms and schedule
• Cancellation and refund provisions specific to the Sprint

The descriptions and prices in this Section 5 are non-binding summaries for reference only and may change. Any description of the Sprint in this Section 5 is informational only and does not create an obligation for YouMultiply to offer the Sprint on those terms. The Engagement Letter controls.

This Section 5 is for reference only. If you receive an Engagement Letter, the terms of that letter (together with the common terms it incorporates) govern your Sprint engagement.

6. Build Session — Product-Specific Terms

This Section 6 applies if you purchase a Build Session. It supplements the common terms in Section 2.

6.1 The Build Session

The Build Session (the "Session") is a single scheduled remote working session with the YouMultiply team, comprising a brainstorm followed by a build. A senior software engineer is present throughout. The session's duration is as stated on the Build Session offer page or otherwise confirmed at booking. During the brainstorm, YouMultiply works with you to refine, within the pre-session scope confirmed under Section 6.2, what is most worth building. During the build, YouMultiply works with you to build a working prototype of the deliverable confirmed in writing under Section 6.2, live and together, and to show you the best practices and pitfalls relevant to building it.

The Session is conducted online at a scheduled time you book after purchase.

6.2 What You Receive

The deliverable is a single working prototype of a digital solution for your business (for example, a website, a landing page, or a working prototype of an app or other software), as selected and reasonably scoped with YouMultiply.

The deliverable is scoped to what can reasonably be built within the build phase of a single Session. Before the Session, based on your intake form, YouMultiply will confirm with you in writing (by email or in the booking record) the specific deliverable, its core function, and the acceptance criteria — that is, what the deliverable must do for it to count as complete. This written pre-session scope is the reference point for the guarantee in Section 6.6. If you are unsure which deliverable suits your problem, YouMultiply will help you choose.

The deliverable is a prototype, not production-ready software. A prototype is an early working version intended to demonstrate and develop an idea. Unless separately agreed in writing, the deliverable does not include and is not represented as including: security review or hardening, legal or privacy compliance, hosting or deployment, ongoing maintenance or support, accessibility compliance, performance or load testing, or any other production-readiness work. If you wish to take the prototype toward production, a Production Readiness Audit (Section 3) or a separate engagement is the appropriate next step.

The Session is educational and practical in nature. While the Session is designed to give you a foundation and the confidence to continue developing your prototype after the Session, YouMultiply does not guarantee any particular level of skill acquisition or any specific outcome from your continued work. Skill acquisition depends on your own engagement, background, and the complexity of your project.

6.3 Third-Party Platform Requirement

The Session requires you to use a third-party AI development platform. Before the Session, you will set up an account on that platform. The platform charges a subscription fee, which is paid by you directly to the platform provider and is not included in the Session price.

YouMultiply may provide an optional referral link for the platform. Using the referral link is entirely optional. If you use it, you may receive additional platform credit provided by the platform. YouMultiply may receive a referral benefit if you sign up through its link. You are free to set up your account without the referral link.

YouMultiply is not responsible for the third-party platform's availability, functionality, pricing, terms, or any change to its services. Your use of the platform is governed by the platform provider's own terms. You are responsible for maintaining your account, subscription, and credentials, and for compliance with the platform provider's terms.

Data you provide during the Session. You should not enter, paste, or upload sensitive personal data, confidential customer data, regulated data (such as health, financial, or government-regulated data), trade secrets, or live credentials into the third-party AI development platform unless you have the authority to do so and have reviewed and accepted the platform provider's terms regarding data handling. The same caution applies to anything you share directly with YouMultiply during the Session — including over screenshare, in chat, or in any session recording or transcript. You are responsible for the data you choose to provide to the platform or to YouMultiply during or after the Session. If YouMultiply records the Session or generates a transcript, it will be handled in accordance with the confidentiality terms in Section 2.3.

6.4 Your Obligations

To enable YouMultiply to deliver the Session, you agree to:

(a) Complete the intake form provided after purchase, describing the problem you want to solve and the deliverable you want to build.

(b) Set up your account on the required third-party AI development platform before the Session, following the instructions YouMultiply provides.

(c) Attend the full scheduled Session at the agreed time, with a working computer and internet connection.

(d) Engage in good faith with YouMultiply's guidance on selecting a deliverable and scope that can reasonably be achieved within the Session.

YouMultiply is not responsible for an inability to deliver, or for an incomplete deliverable, caused by your failure to set up the platform, your failure to attend, your late arrival, your insistence on a scope that cannot reasonably be achieved in the time after YouMultiply has advised otherwise, or other dependencies outside YouMultiply's reasonable control.

6.5 Price

The price of the Build Session is the amount displayed at Stripe Checkout at the time of your purchase. The Session price does not include the third-party platform subscription described in Section 6.3.

6.6 Refund Policy

YouMultiply offers the following guarantee for the Build Session:

If you do not leave the Session with a working version of the deliverable confirmed in your written pre-session scope (Section 6.2), you may request a full refund of the Session price within seven (7) calendar days of the Session. The request must be made in writing to YouMultiply via email.

"Working version" means a deliverable that performs the core function and meets the acceptance criteria described in the written pre-session scope. The guarantee is objective: either a working version meeting the scoped acceptance criteria exists at the end of the Session, or it does not.

For clarity:

• The guarantee applies to the deliverable and scope confirmed in writing before the Session under Section 6.2. It does not apply where you requested or maintained a scope after YouMultiply advised in writing that it could not reasonably be completed within the build phase, or where you changed the requested deliverable during the Session in a way that could not reasonably be completed in the time.
• The guarantee does not apply where you failed to set up the required platform, failed to attend, or arrived late such that the Session could not be delivered as intended.
• The guarantee does not relate to skill acquisition or to outcomes from your continued work after the Session, which are not guaranteed (see Section 6.2).
• The third-party platform subscription fee (Section 6.3) is paid by you to the platform provider and is not refundable by YouMultiply, except where required by applicable law.

If you cancel more than two (2) business days before your scheduled Session, you may reschedule at no charge or receive a full refund. If you cancel within two (2) business days of your scheduled Session, or do not attend, the Session price is non-refundable except where required by applicable law, though YouMultiply may, at its discretion and subject to availability, allow one reschedule.

6.7 Deliverable Ownership

As between you and YouMultiply, you own the deliverable built during the Session (the working prototype), subject to the third-party platform's terms, any open-source licenses, any third-party materials or components incorporated into the deliverable, and YouMultiply's pre-existing materials. It is built for your business, with your input, and YouMultiply acquires no rights in your deliverable or in any intellectual property you bring to the Session.

YouMultiply's methodology, frameworks, tools, and pre-existing materials remain YouMultiply's property, consistent with Section 2.2. To the extent any YouMultiply pre-existing materials are incorporated into your deliverable, YouMultiply grants you a non-exclusive, perpetual license to use them as part of the deliverable for your own business purposes.

6.8 Production Readiness Audit Discount

Completing a Build Session makes you eligible for a twenty percent (20%) discount on a YouMultiply Production Readiness Audit. The discount applies to the Audit price in effect when you purchase the Audit.

The discount is valid for ninety (90) calendar days from the date of your Build Session, is limited to one (1) per customer, and is applied through a discount code YouMultiply provides after your Session. The discount cannot be combined with other offers and has no cash value.

6.9 Right to Decline a Build

YouMultiply reserves the right to decline to build, or to stop building, any deliverable, in its sole discretion. Reasons may include, without limitation: a deliverable intended for or likely to facilitate unlawful, deceptive, fraudulent, harmful, or unethical use; a deliverable that conflicts with YouMultiply's standards or values; a deliverable that infringes third-party rights; or a deliverable that, in YouMultiply's reasonable assessment, cannot realistically be completed to a working standard within the build phase of the Session.

Where YouMultiply declines a build before the Session for any of these reasons, you will receive a full refund of the Session price, except where the request was unlawful or made in bad faith. Where YouMultiply identifies such an issue during the Session, it may stop the build and will work with you in good faith to redirect to an acceptable deliverable within the remaining time or, where that is not possible, determine an appropriate refund. Declining a build under this Section is not a breach of this Agreement by YouMultiply.

7. YouMultiply Education Ecosystem — Product-Specific Terms

This Section 7 applies if you contract for the YouMultiply Education Ecosystem, whether in whole or for individual components of it (for example, a dedicated ReachLMS instance only, or a dedicated ReachSIS instance only); where you contract for individual components, the provisions of this Section 7 apply to the extent relevant to the components and services selected in your Order Form. It supplements the common terms in Section 2. The Education Ecosystem is contracted through a written Order Form, not through Stripe Checkout. Capitalized terms defined in this Section 7 have the same meaning wherever used in this Agreement or your Order Form. In this Section 7, "you" and "the Client" refer to the institution named in the Order Form.

7.1 The Offer

The Education Ecosystem comprises, as selected in your Order Form:

(a) dedicated single-tenant instances of ReachLMS (built on Canvas LMS) and ReachSIS (built on Odoo), hosted and managed by YouMultiply;

(b) a white-label mobile application for iOS and Android carrying your branding;

(c) Logos library access through the Logos Library Access Manager (Section 7.6);

(d) a one-time EVERYWORD Premium inclusion (Section 7.6);

(e) early access to ReachIntegrity at launch (Section 7.12);

(f) setup and implementation services: migration of Active Records, configuration, branding, up to ten (10) hours of training, a transcript template, and up to one hundred (100) hours of included engineering;

(g) managed hosting and standard support (Section 7.8);

(h) one complimentary Build Session (Section 7.13);

(i) any add-ons selected in your Order Form (for example: portals, historical records migration, custom workflows or reports, integrations, SSO, credentials, billing integration, extended backup retention, publication under your own app store accounts); and

(j) optional white-glove support if selected (Section 7.5).

The specific scope, selected components, add-ons, and prices for your engagement are those recorded in your Order Form, which controls over marketing materials. Estimates generated by any website calculator are indicative only; the Order Form states the binding scope and price.

7.2 Order Form, Scope, and Included Hours

Your engagement is formed on acceptance of the Order Form as described in the Acceptance section of this Agreement. Changes to scope after acceptance require a written change order agreed by both parties.

The included training hours and included engineering hours in Section 7.1(f) may be used for setup, configuration, training, and reasonable customization within the agreed scope. Unused included hours do not roll over, have no cash value, and expire thirty (30) days after Go-Live.

7.3 Project Milestones, Migration, and Pre-Go-Live Period

Milestones. The engagement proceeds through three defined milestones:

• "Kick-off" means the project start date stated in the Order Form or, if none is stated, the date Invoice #1 is paid.
• "Setup Delivery" means the date on which YouMultiply notifies you in writing that the fully set-up system (instances configured, Active Records migrated, branding applied) has been delivered in a state usable for Go-Live. For the purposes of Section 7.10, only the first Setup Delivery notice for the engagement is counted.
• "Go-Live" means the date on which you first use the system in production with enrolled students, or such date as the parties agree in writing as the production start, whichever is earlier, subject to the deemed Go-Live provision below.

Active Records. "Active Records" means the records of your currently enrolled students and current applicants, current faculty and staff, and the courses in your current catalogue, as at the data-handover date agreed at Kick-off. Records of alumni, withdrawn students, and prior academic years are historical records, migrated only where a historical-migration add-on is selected in the Order Form.

Pre-Go-Live period. Between Setup Delivery and Go-Live you have up to six (6) months, comprising up to three (3) months of active use of the delivered system and up to three (3) months during which the system is dormant but available on demand. "Active use" means use of the delivered system by your staff and faculty for configuration, content loading, testing, and training; it excludes production use with enrolled students, which triggers Go-Live. During any dormant period, YouMultiply keeps your instances maintained, patched, and backed up, but may host them on reduced Allocated Resources, restoring full resources within five (5) business days of your written request for reactivation.

Deemed Go-Live. Go-Live is deemed to occur on the earliest of: (a) your first production use of the system with enrolled students; (b) the day your cumulative active use after Setup Delivery exceeds three (3) months; and (c) six (6) months after Setup Delivery. The subscription term (Section 7.4), included-hours expiry (Section 7.2), white-glove period (Section 7.5), and EVERYWORD window (Section 7.6) each run from actual or deemed Go-Live.

Your obligations. To enable delivery, you agree to: (a) provide clean, complete source data for the migration of Active Records by the agreed data-handover date; (b) designate a single point of contact with authority to give approvals; (c) respond to review and approval requests within reasonable timeframes; and (d) provide branding assets in the formats reasonably requested.

App store publication. By default, the white-label mobile application is published under YouMultiply's Apple Developer and Google Play accounts, branded with your branding; YouMultiply controls and maintains the listings and will unpublish them on termination. Where your Order Form includes the client-account publication add-on, the application is instead published under your own developer accounts: you provide and maintain those accounts, pay the store fees, own the listings, and grant YouMultiply administrative access sufficient to publish and maintain the application. If an app store's policies require publication under your own developer account (for example, Apple's App Review Guidelines for template-based apps), publication under your account applies notwithstanding the default: you provide and maintain the accounts and pay the store fees, YouMultiply assists with account setup and manages the publication, and the client-account add-on fee is waived — it applies only where you elect client-account publication that the stores do not require.

Timeline. YouMultiply will use commercially reasonable efforts to achieve Setup Delivery and Go-Live by the target dates in the Order Form. The timeline is paused for the duration of any client-side dependency delay (including data provision, approvals, and third-party account access). App store review timelines are controlled by Apple and Google and are outside YouMultiply's control.

7.4 Subscription, Payment Schedule, and Resource-Based Pricing

Fees. The subscription fee, billing frequency (monthly or annual), setup fee, and add-on fees are as stated in your Order Form.

Payment schedule. Unless your Order Form records the upfront election, YouMultiply invoices: (a) at Kick-off ("Invoice #1"): seventy percent (70%) of the total setup and add-on fees plus seventy percent (70%) of the subscription fee (the annual fee if billed annually; the first month's fee if billed monthly); and (b) at Setup Delivery ("Invoice #2"): the remaining thirty percent (30%) of those amounts. Where the Order Form records the upfront election, one hundred percent (100%) of those amounts is invoiced at Kick-off as Invoice #1 and no Invoice #2 is issued. The guarantee in Section 7.10, the promotional-pricing conditions in Section 7.14, and all Go-Live-anchored mechanics apply identically under either election, and payment under the upfront election waives nothing.

Subscription coverage. Although invoiced per the schedule above, the subscription period paid for begins at Go-Live. If billed annually, the subscription renews twelve (12) months after Go-Live. If billed monthly, the first month's fee covers the first month from Go-Live, and monthly invoicing resumes from the second month after Go-Live. No subscription time is consumed before Go-Live.

Initial term and renewal. The subscription has an initial term of twelve (12) months from Go-Live regardless of billing frequency. On expiry of the initial term: annually-billed subscriptions renew automatically for successive twelve (12) month terms, and monthly-billed subscriptions continue automatically month-to-month. Either party may give written notice of non-renewal: for annual terms, at least sixty (60) days before the renewal date; for month-to-month continuation, at least sixty (60) days before the intended end date. The guarantee in Section 7.10 operates notwithstanding the initial term.

Unlimited Permitted User accounts; resource-based pricing. The subscription includes unlimited Permitted User accounts for the Client institution — there are no per-user fees, and adding Permitted Users (including dormant or inactive accounts) never changes your price. "Permitted Users" means your enrolled students, applicants, faculty, staff, and contractors authorised by you to use the services for your own educational operations. The subscription fee corresponds to the server resources allocated to your dedicated instances, as recorded in the Order Form (the "Allocated Resources"). If sustained load on your instances is affecting, or is likely to affect, system performance, YouMultiply will notify you and recommend a resource upgrade. Any upgrade takes effect only with your written agreement (email suffices) and results in an incremental adjustment to the subscription fee based solely on the additional server resources required — never on the number of Permitted User accounts. If you decline a recommended upgrade, your service continues at the existing fee, but YouMultiply is not responsible for performance degradation attributable to load exceeding the Allocated Resources.

Single institution. The subscription covers a single institution: the Client named in the Order Form. Provision of accounts to, or use by or for the benefit of, any other legal entity — including affiliated schools, sister institutions, or consortium members — and any resale of the services, requires a separate Order Form.

7.5 White-Glove Support (Optional)

Where selected in your Order Form, white-glove support provides up to ten (10) hours per month of engineering support or custom development, for twelve (12) months from Go-Live, at the fee stated in the Order Form. Unused monthly hours do not roll over. White-glove support does not auto-renew; continuation after the first twelve months is by mutual written agreement at then-current rates. White-glove support is provided during business hours on a commercially reasonable efforts basis.

7.6 Third-Party Platforms and Pass-Through Licences

The Education Ecosystem incorporates and interoperates with third-party components: ReachLMS is built on Canvas LMS; ReachSIS is built on Odoo; the Logos library is provided under arrangement with Faithlife Corporation (Logos); the EVERYWORD Premium inclusion is provided by Leadership Ministries Worldwide; mobile applications are distributed through the Apple App Store and Google Play; and integrations (such as Turnitin) depend on your own licences with those providers.

Use of each third-party component is subject to that provider's terms, and YouMultiply passes through third-party licences on the terms available to it. If a third-party provider materially changes its terms, pricing, or availability, YouMultiply may substitute a reasonably equivalent component or adjust the affected part of the offer with reasonable notice; a substitution or adjustment made reasonably under this paragraph is not a breach of this Agreement.

Logos access. Access to the Logos Research Subscription is managed on a booking basis through the Logos Library Access Manager, and users access it through their own Logos accounts. YouMultiply uses reasonable efforts to minimise contention — including maintaining adequate licence counts based on historical usage — but the licences are a pooled resource and availability at any given moment is not guaranteed. You should encourage users to book in advance to secure access, and notify YouMultiply of expected periods of high demand.

EVERYWORD Premium inclusion. The EVERYWORD Premium inclusion runs as a single six (6) month window beginning at Go-Live. Every Permitted User enrolled during that window receives complimentary EVERYWORD Premium access from their enrolment until the end of the window (for example, a user enrolled in month five receives approximately one month of complimentary access). Access ends for all users at the end of the window. The inclusion is one-time, non-renewing, and has no cash value.

7.7 Data Protection

YouMultiply processes personal data — including student education records — on your behalf as a processor, as described in the YouMultiply Data Processing Addendum published at youmultiply.com/legal/dpa-v1.0 (the "DPA"), which is incorporated into this Agreement for Education Ecosystem engagements by your Order Form. The DPA addresses, among other things, YouMultiply's designation as a "school official" with a legitimate educational interest under FERPA where FERPA applies to you, GDPR processor obligations where applicable, security measures, sub-processors, breach notification, and deletion. In case of conflict between the DPA and this Agreement or the Order Form, the DPA controls for matters concerning the processing of personal data.

7.8 Hosting, Availability, Baseline Support, and Changes

Managed hosting. YouMultiply provides and manages hosting, SSL/TLS, updates, patching, and backups for your dedicated instances on the Allocated Resources.

Single tenancy. "Dedicated single-tenant instance" means an application instance and database provisioned for you alone and not shared with any other YouMultiply customer; underlying cloud infrastructure (such as physical hardware and networks) may be shared, consistent with industry practice.

Backups and file recovery. YouMultiply performs backups of the instance databases at least daily, retained for at least seven (7) days. Instance file storage (including uploaded course content, documents, and student submissions) is held in durable, versioned object storage with redundant replication: prior versions of objects are retained for at least seven (7) days, enabling recovery of deleted or overwritten files, which YouMultiply will restore on request. Extended retention periods for database backups and object versions are available as add-ons or on request as additional services.

Monitoring. YouMultiply monitors instance load and performance and will proactively notify you when load trends indicate that an upgrade to the Allocated Resources is advisable (Section 7.4). Monitoring is of system metrics; YouMultiply does not monitor the content of individual user activity for this purpose.

Standard support. The subscription includes standard support: you may report faults and technical problems by email or the designated support channel; YouMultiply responds during business hours and uses commercially reasonable efforts to resolve faults promptly, prioritised by severity. Standard support covers faults in the services; it does not include custom development, training beyond the included hours, or content work, which are available under white-glove support (Section 7.5) or as separately agreed services.

Maintenance. YouMultiply performs scheduled maintenance with reasonable advance notice and emergency maintenance as needed.

Availability and service credits. YouMultiply targets 99.5% monthly availability for your production instances, measured per calendar month and excluding scheduled maintenance, emergency maintenance, Force Majeure, and unavailability of third-party components. If availability in a calendar month falls below 99.5%, your sole and exclusive remedy is a service credit: ten percent (10%) of that month's subscription fee (calculated, where you are billed annually, as one-twelfth of the annual fee), or twenty-five percent (25%) if availability falls below 98%, capped at one month's subscription fee in aggregate per month. Credits are applied against your next invoice or, where you are billed annually, against your next renewal invoice. If no further invoice will be issued — for example, on termination, non-renewal, or cancellation under Section 7.10 — YouMultiply will instead refund the accrued credit balance within thirty (30) days of the end of the engagement. Credits are not applied automatically; they are issued on your written claim submitted within thirty (30) days of the end of the affected month.

Platform changes. YouMultiply may update, upgrade, or modify the platforms, provided the overall functionality of the services is not materially reduced.

7.9 Data Export and Exit

During the term, you may export your records at any time using the system's export tools, at no additional charge.

On termination or expiry of the engagement for any reason, YouMultiply will make a complete export of your data available in standard machine-readable formats (including CSV exports for ReachSIS records and Canvas-standard course exports for ReachLMS) for at least thirty (30) days after termination, after which YouMultiply will delete your data in accordance with the DPA, subject to the retention carve-outs in Section 2.3.

"Complete export" means your data held in systems under YouMultiply's control (your dedicated ReachLMS and ReachSIS instances and associated storage). It does not extend to data held in third-party accounts or systems that YouMultiply does not control — including users' individual Logos and EVERYWORD accounts, app store data held by Apple or Google, and data within your own third-party services (such as Turnitin) — which are governed by those providers' terms.

Transition assistance beyond the standard export is available as a separately agreed paid service.

This Section 7.9 survives termination or expiry.

7.10 Three-Month Money-Back Guarantee

You may cancel your Education Ecosystem engagement for any reason, by written notice to YouMultiply given at any time within the Guarantee Window, and receive a full refund as described below.

Guarantee Window. The "Guarantee Window" is, as elected in your Order Form:

(a) Standard — the period ending on the later of (i) ninety (90) calendar days after Kick-off and (ii) thirty (30) calendar days after Setup Delivery; or

(b) Go-Live anchored — the period ending thirty (30) calendar days after Go-Live (actual or deemed, per Section 7.3). This option suits engagements where Go-Live is intentionally scheduled well after Setup Delivery — for example, to align with a coming semester — so that the guarantee remains available until the system has been used in production.

If the Order Form records no election, the Standard window applies.

Long-stop. Notwithstanding any delay in Setup Delivery or Go-Live for any reason, the Guarantee Window ends in any event no later than: six (6) months after Kick-off under the Standard election, and twelve (12) months after Kick-off under the Go-Live anchored election.

Effect of Client-Caused Delay. Where Setup Delivery or Go-Live is delayed by your failure to perform your obligations under Section 7.3 (including timely data provision, approvals, and third-party account access): (a) YouMultiply will notify you in writing of the blocking dependency — ordinary project correspondence, including email, that identifies the dependency and its expected effect on the timeline suffices; (b) in or after that correspondence, and no later than the occurrence of the affected milestone, YouMultiply may state (and subsequently update) the date on which the affected milestone would, in its reasonable projection supported by its project records, have occurred but for the delay; and (c) for the purposes of computing the Guarantee Window only, the affected milestone is deemed to have occurred on the most recently stated date. A deemed date under this paragraph affects only the computation of the Guarantee Window; it does not affect invoicing milestones, the start of the subscription, or any other provision of this Agreement. If no such date has been stated, the Guarantee Window is computed on actual milestone dates — subject always to the Long-stop above, which applies in every case regardless of notice.

Reasons. A cancellation notice is effective on receipt and need not state a reason. Following cancellation, YouMultiply will ask you to share your reasons, which it uses solely for quality-assurance and training purposes; responding is requested but is not a condition of the refund or of the cancellation's effectiveness.

Refund. On cancellation within the Guarantee Window, YouMultiply will refund all amounts you have paid under the Order Form — setup and add-on fees, subscription fees, and prepaid white-glove support — excluding only out-of-pocket costs paid to third parties on your behalf and identified as such on the Order Form or an invoice (for example, app store fees where the client-account publication add-on was selected). The refund is paid within ten (10) business days of your cancellation notice.

Cancellation before Setup Delivery. If you cancel before Setup Delivery and within the Guarantee Window (including as computed under the Effect of Client-Caused Delay paragraph above), the same full refund applies.

Effect of cancellation. On cancellation under this Section 7.10: all services terminate; the export provisions of Section 7.9 apply; your use of the instances, applications, and included licences ends (including Logos and EVERYWORD access); and YouMultiply will unpublish the mobile application (or, where the client-account publication add-on applies, cease maintaining it).

One guarantee per institution. The guarantee is available once per institution, including its affiliates and related entities. The Guarantee Window is measured from the first Setup Delivery notice for the engagement (Section 7.3) and, under the Go-Live anchored option, from the first actual or deemed Go-Live; it does not restart on any subsequent redelivery or re-launch.

Relationship to other terms. This Section 7.10 operates notwithstanding the initial subscription term in Section 7.4 and the remedy limitations elsewhere in this Agreement.

7.11 Intellectual Property and Branding

Section 2.2 applies, supplemented as follows:

Your branding. You grant YouMultiply a limited, non-exclusive licence to use your name, logo, and brand assets solely to configure your instances, publish and maintain the white-label mobile application, and deliver the services. This licence ends on termination or expiry of the engagement.

Your data and content. Your records, course content, transcript content, and other materials you or your Permitted Users supply remain yours. You grant YouMultiply a worldwide, non-exclusive, fully paid-up licence to use, store, copy, modify, make available, and communicate that data and content solely in connection with the exercise of its rights and the performance of its obligations under this Agreement and the DPA.

Custom development. YouMultiply owns all custom configurations, workflows, reports, integrations, and code developed on its platform stack in the course of the engagement (including work performed under the included engineering hours and white-glove support), and grants you a non-exclusive licence to use them as part of the services for the duration of the engagement. Nothing in this paragraph transfers to YouMultiply any of your data, content, or pre-existing intellectual property. YouMultiply is free to use lessons, techniques, software, code, and similar know-how developed in the course of the engagement in its work for other clients, excluding your branding, your data and content, and any materials expressly agreed in writing to be developed exclusively for you.

Open source. Canvas, Odoo, and other open-source components remain subject to their respective open-source licences.

7.12 ReachIntegrity Early Access

ReachIntegrity is in development. Early access "at launch" is an inclusion, not a warranty of any launch date, feature set, or level of accuracy. When provided, early-access or beta software is provided "as is", may be changed, suspended, or withdrawn, and its outputs — including any AI-based academic-integrity signals — are advisory only and are not determinations of misconduct. You remain solely responsible for your own academic-integrity policies, processes, and decisions. Delay or non-availability of ReachIntegrity does not give rise to any refund or credit outside the Guarantee Window in Section 7.10.

7.13 Included Build Session

Your engagement includes one complimentary Build Session for your principal or another leader you nominate. Section 6 applies to the included Build Session, except that Sections 6.5 (Price) and 6.6 (Refund Policy) do not apply because no separate price is paid. Instead, if the session does not produce a working version of the deliverable confirmed in the written pre-session scope (Section 6.2), the remedy is one re-run of the session at no charge, scheduled at a mutually convenient time.

The included Build Session must be used within three (3) months of Go-Live, is non-transferable outside your institution, and has no cash value. Completing the included Build Session qualifies for the Production Readiness Audit discount in Section 6.8.

7.14 Promotional Pricing (7-Year Celebration Offer)

Where your Order Form is issued under the 7-Year Celebration offer:

Condition. Celebration pricing applies only if the Order Form is accepted and Invoice #1 is paid in full on or before 31 July 2026. Otherwise, standard rates apply and a revised Order Form will be issued.

Persistence. Celebration subscription pricing is locked — with no adjustments of any kind — for twenty-four (24) months from Go-Live. Thereafter it continues while your subscription remains continuously active, subject only to incremental inflationary adjustments that YouMultiply may apply uniformly across all accounts with at least sixty (60) days' written notice, not exceeding fifteen percent (15%) in any twelve (12) month period. If your subscription lapses, standard then-current rates apply to any re-subscription. This paragraph overrides the general renewal-pricing provision in Section 2.1 for celebration-priced accounts.

Resource upgrades. An agreed resource upgrade under Section 7.4 adds the incremental infrastructure charge on top of your locked promotional base rate; it does not void the promotional pricing and is not a price change under this Section 7.14.

General. Promotions cannot be combined, have no cash value, and YouMultiply may run different promotions in future without adjusting past purchases.

7.15 Term, Suspension, and Termination

Term. The engagement continues for the subscription term and renewals described in Section 7.4, unless terminated earlier under this Section 7.15, Section 7.10, or Section 2.8.

Termination for breach. Either party may terminate per Section 2.8 (material breach uncured within ten (10) business days of written notice).

Suspension. In addition to the payment-suspension right in Section 2.1, YouMultiply may, with written notice, restrict or suspend access to the services if it reasonably considers that you or your Permitted Users have: undermined or attempted to undermine the security or integrity of the services or underlying systems; used or attempted to use the services for unlawful purposes, or in a manner that materially degrades the services other than through normal operational use; or transmitted, inputted, or stored data or content that infringes third-party rights or is unlawful. YouMultiply will notify you of any restriction or suspension and its reason, and will restore access when the issue is resolved.

Acceptable use. You and your Permitted Users must use the services only for your own internal educational operations and lawful purposes; must not resell or commercially exploit the services or make them available to any third party except as contemplated by this Agreement; must not attempt to access data or systems beyond your authorisation; and must ensure your Permitted Users' compliance. The services are designed and offered for secondary (high-school), post-secondary, and adult education: you must not use the services to enrol, or to process the records of, children under thirteen (13) years of age as students. A breach by a Permitted User is a breach by you.

Effect of termination. On termination or expiry for any reason: access to the services ends; the export provisions of Section 7.9 apply; the branding licence in Section 7.11 ends; the mobile application is unpublished (or, under the client-account add-on, ceases to be maintained by YouMultiply); and the deletion obligations of the DPA apply. Accrued payment obligations survive, and any unpaid setup-fee instalments under an agreed payment plan survive early termination.

Refunds on termination. Other than under Section 7.10, prepaid fees are not refundable on termination, except that if YouMultiply terminates the engagement without cause, or you terminate for YouMultiply's uncured material breach, YouMultiply will refund the pro-rata unused portion of prepaid subscription and white-glove fees.

This Section 7.15 survives termination to the extent of its terms addressing the effect of termination.

8. ReachLMS Saver — Product-Specific Terms

This Section 8 applies if you purchase ReachLMS Saver through Stripe Checkout on reachlms.com. It supplements the common terms in Section 2. In this Section 8, "you" and "the Client" refer to the purchasing institution or account holder.

8.1 The Service

ReachLMS Saver provides your institution a branded space (a Canvas sub-account) on a shared, multi-tenant ReachLMS (Canvas) instance hosted and managed by YouMultiply in the United States. The features, user limits, and plan tiers applicable to your purchase are those displayed at checkout on reachlms.com at the time of purchase.

For the avoidance of doubt, ReachLMS Saver is not a dedicated single-tenant service: the underlying application instance and database are shared with other YouMultiply customers, with your data logically separated through the platform's tenancy and permission controls. If you require a dedicated single-tenant instance, the YouMultiply Education Ecosystem (Section 7) is the appropriate product. Where your plan includes Logos library access, the Logos provisions of Section 7.6 apply.

8.2 Subscription, Renewal, and Cancellation

The subscription fee and billing frequency (monthly or annual) are as displayed at Stripe Checkout at the time of purchase. The subscription renews automatically at the end of each billing period per Section 2.1, and there is no minimum term beyond the current billing period. You may cancel at any time, effective at the end of the then-current billing period; on cancellation, access continues until the end of the paid period and no further amounts are charged.

First-purchase money-back guarantee. If ReachLMS Saver is your institution's first ReachLMS Saver purchase, you may cancel for any reason within thirty (30) calendar days of first purchase by written notice for a full refund of amounts paid, issued within ten (10) business days. Otherwise, fees paid for the current billing period are non-refundable except where required by applicable law.

8.3 Shared-Instance Fair Use

Because the instance is shared, you agree to use the service within the user and usage limits of your plan as displayed at checkout. YouMultiply may take reasonable technical measures — including rate-limiting or restricting workloads — to protect the performance and integrity of the shared instance for all tenants, and will notify you where your usage is the cause and work with you on a resolution, which may include an upgrade to a higher plan or to a dedicated instance under Section 7. The acceptable-use provisions of Section 7.15 apply to your use of ReachLMS Saver, and the subscription covers a single institution: the purchasing institution only.

8.4 Hosting, Support, Availability, and Backups

YouMultiply provides and manages hosting, SSL/TLS, updates, and patching for the shared instance, which is hosted in the United States. Standard support as described in Section 7.8 is included. YouMultiply performs backups of the instance database at least daily, retained for at least seven (7) days; file storage is held in durable, versioned object storage with redundant replication, and per-tenant file restoration is available on request as a paid service rather than included in ReachLMS Saver. YouMultiply uses commercially reasonable efforts to keep the service available, but no availability target or service credits apply to ReachLMS Saver; the availability commitment and credits in Section 7.8 apply only to dedicated Education Ecosystem instances.

8.5 Data Protection, Export, and Exit

YouMultiply processes personal data (including student records) on your behalf under the YouMultiply Data Processing Addendum published at youmultiply.com/legal/dpa-v1.0, which is incorporated into this Agreement for ReachLMS Saver purchases by this Section 8.5 and controls for matters concerning the processing of personal data.

During your subscription, you may export your data at any time using the platform's export tools. On cancellation or termination, YouMultiply will make your data available for export in standard machine-readable formats (including Canvas-standard course exports) for at least thirty (30) days, after which it is deleted per the Data Processing Addendum. The export scoping in Section 7.9 (YouMultiply-controlled systems only) applies equally to ReachLMS Saver.

8.6 Suspension and Termination

The suspension and termination provisions of Sections 2.1, 2.8, and 7.15 apply to ReachLMS Saver, with the effect of termination as described in Section 8.5 (export, then deletion). Because the instance is shared, YouMultiply may act without prior notice where reasonably necessary to protect other tenants from a security compromise originating from your accounts, giving notice as soon as practicable afterwards.

Contact

For questions about this Agreement, before or after purchase, contact YouMultiply at office@youmultiply.com, or via the contact page at youmultiply.com/contact.

For questions about a specific engagement after purchase, contact your assigned YouMultiply engagement lead or reply to the order confirmation email from Stripe. For questions about an Education Ecosystem engagement, contact your Partner Success Manager or office@youmultiply.com.

This Customer Terms of Service Version 1.1 will be archived at youmultiply.com/legal/terms-v1.1 and remains accessible at that URL regardless of subsequent versions published. The version applicable to a specific purchase is the version published at the time of that purchase, recorded in the purchase record. Version 1.0 remains archived at youmultiply.com/legal/terms-v1.0 and continues to govern purchases accepted under that version.

Published in tandem with YouMultiply's general Terms & Conditions, which govern use of the YouMultiply website, and the YouMultiply Data Processing Addendum.